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Big Changes Ahead in TSG
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<blockquote data-quote="freeloader" data-source="post: 467050" data-attributes="member: 12163"><p>It seems like there was a method to the madness some 5 years ago when all customers had UPS-owned hardware. The goal basically was to get customers on Worldship no matter what the cost. UPS was installing new systems as fast as ever. Now that they have everyone on Worldship, they want the customers moving onto their own hardware to reduce the support costs back down to acceptable levels. Well thought out plan if you really take a good look. But I am guessing on-site support is almost non-existant now, in favor of phone support.</p><p></p><p>My question is about the custom solution customers. You know, the ones with batch processing, bar-code scanners, automation, db integration, etc. Who supports them now and who implements custom solutions for new customers? If I remember correctly, there were a couple different groups (other than TSG) that used to do that type of work but may not exist anymore.</p></blockquote><p></p>
[QUOTE="freeloader, post: 467050, member: 12163"] It seems like there was a method to the madness some 5 years ago when all customers had UPS-owned hardware. The goal basically was to get customers on Worldship no matter what the cost. UPS was installing new systems as fast as ever. Now that they have everyone on Worldship, they want the customers moving onto their own hardware to reduce the support costs back down to acceptable levels. Well thought out plan if you really take a good look. But I am guessing on-site support is almost non-existant now, in favor of phone support. My question is about the custom solution customers. You know, the ones with batch processing, bar-code scanners, automation, db integration, etc. Who supports them now and who implements custom solutions for new customers? If I remember correctly, there were a couple different groups (other than TSG) that used to do that type of work but may not exist anymore. [/QUOTE]
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