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Big Changes Ahead in TSG
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<blockquote data-quote="pkgdog" data-source="post: 468332" data-attributes="member: 20637"><p>Yesterday I spent the day with my supervisor who i rarely see in my facility. My tsg sup spent the day sitting next to and joking with the BD manager all day long. On the phone in the next office was the poor OMS taking a beating from an angry customer because the customer had Worldship intergration problems due to a crashed pc. The BD and tsg sup simply told the OMS to have the customer call the helpdesk. After telling the customer to call the helpdesk during 5 different phone conversations where the customer screamed at the poor oms, the customer used its alternitive plan.....Fedex!!! I had nothing going on at all since theTSG responsibilities been limited to nothing at all, but to save a few bucks in mileage reimbursement, i couldn't help the customer. The result..... we lost over $3000 per day from this customer. 18 working days and there goes my salary. How's that for service and bd!!! I hope the folks who cut these jobs realize what a failure their choices can be.</p></blockquote><p></p>
[QUOTE="pkgdog, post: 468332, member: 20637"] Yesterday I spent the day with my supervisor who i rarely see in my facility. My tsg sup spent the day sitting next to and joking with the BD manager all day long. On the phone in the next office was the poor OMS taking a beating from an angry customer because the customer had Worldship intergration problems due to a crashed pc. The BD and tsg sup simply told the OMS to have the customer call the helpdesk. After telling the customer to call the helpdesk during 5 different phone conversations where the customer screamed at the poor oms, the customer used its alternitive plan.....Fedex!!! I had nothing going on at all since theTSG responsibilities been limited to nothing at all, but to save a few bucks in mileage reimbursement, i couldn't help the customer. The result..... we lost over $3000 per day from this customer. 18 working days and there goes my salary. How's that for service and bd!!! I hope the folks who cut these jobs realize what a failure their choices can be. [/QUOTE]
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