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Big Changes Ahead in TSG
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<blockquote data-quote="pretzel_man" data-source="post: 468748" data-attributes="member: 927"><p>I guess this just has not been my experience. Of course things have changed...</p><p> </p><p>It used to be that if I had a problem with my PC or an application, I would walk up to TSG (or call them) and someone would come right away and help.</p><p> </p><p>Now, I either call the help desk or log on asking for a service request. Someone calls me back in the appropriate amount of time (based on the severity.</p><p> </p><p>Does this take longer? Absolutely. Is it as convenient? No.</p><p> </p><p>The convenience was not worth the extra expense.</p><p> </p><p>I continue to get attentive and skilled help from TSG.</p><p> </p><p>From my perspective, the TSG changes have been a success story..</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 468748, member: 927"] I guess this just has not been my experience. Of course things have changed... It used to be that if I had a problem with my PC or an application, I would walk up to TSG (or call them) and someone would come right away and help. Now, I either call the help desk or log on asking for a service request. Someone calls me back in the appropriate amount of time (based on the severity. Does this take longer? Absolutely. Is it as convenient? No. The convenience was not worth the extra expense. I continue to get attentive and skilled help from TSG. From my perspective, the TSG changes have been a success story.. P-Man [/QUOTE]
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