Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
UPS Subsidiaries
UPS Information Technology
Big Changes Ahead in TSG
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="TSG_1" data-source="post: 474659" data-attributes="member: 20952"><p>So, P-Man, say you have an issue with your Laptop/PC in a presentation with peers. How do you get help? If you call the desk, they'll bumble around for a while, then dispatch a Sev6 log. If you use TechCares, you get a Sev6 dispatched right away if you "beat the system." Otherwise you have to call the desk to get the log pushed out. Technically, we have a week. Now, I'm assuming, from the content of your posts, that you are management. Given that, and the lack of projects and work in most TSG departments, most techs will just jump on it. We do like to help, usually. But what if they called you and said, How's tomorrow for ya? I have to plan that in PDT (rebrand ftw) so I can get proper credit for it and not have integrity issues by doing it now and planning it for tomorrow... </p><p></p><p>Because that is how it is supposed to go. Is that a success story? </p><p></p><p>How about a preload that is lagging and/or PC crashing and they "don't have time to call the desk" and put in a TechCares log instead? Again, Sev6. If it gets pushed out. </p><p></p><p>I understand the need for cost cutting. But we've been doing that for about 8 yrs now. </p><p>/shrug <img src="/community/styles/default/xenforo/smilies/group2/offtopic.gif" class="smilie" loading="lazy" alt=":offtopic:" title="Offtopic :offtopic:" data-shortname=":offtopic:" /></p><p></p><p>We're losing 11 in our Geo. There's a building with 3 techs...</p></blockquote><p></p>
[QUOTE="TSG_1, post: 474659, member: 20952"] So, P-Man, say you have an issue with your Laptop/PC in a presentation with peers. How do you get help? If you call the desk, they'll bumble around for a while, then dispatch a Sev6 log. If you use TechCares, you get a Sev6 dispatched right away if you "beat the system." Otherwise you have to call the desk to get the log pushed out. Technically, we have a week. Now, I'm assuming, from the content of your posts, that you are management. Given that, and the lack of projects and work in most TSG departments, most techs will just jump on it. We do like to help, usually. But what if they called you and said, How's tomorrow for ya? I have to plan that in PDT (rebrand ftw) so I can get proper credit for it and not have integrity issues by doing it now and planning it for tomorrow... Because that is how it is supposed to go. Is that a success story? How about a preload that is lagging and/or PC crashing and they "don't have time to call the desk" and put in a TechCares log instead? Again, Sev6. If it gets pushed out. I understand the need for cost cutting. But we've been doing that for about 8 yrs now. /shrug :offtopic: We're losing 11 in our Geo. There's a building with 3 techs... [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
UPS Subsidiaries
UPS Information Technology
Big Changes Ahead in TSG
Top