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Big Changes Ahead in TSG
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<blockquote data-quote="pkgdog" data-source="post: 475554" data-attributes="member: 20637"><p>P... my group has undergone cost cutting measures over the past 4 years without any UPS financial statements showing revenue decline. My workgroup is half the size of 4 years ago. People have left the company, moved to different positions, died, been fired and we simply did not replace them. To state TSG costs have been uncontrolled would be either be a lack of information on your behalf, or refusal to see anything other than an arguement for your own personal financial statement as you stated in a previous post. </p><p> </p><p>Do we still have dead weight? Does management still have dead weight? Do the driver groups have dead weight? Absolutely to every corner of our company. </p><p> </p><p>The decisions made by what you labeled as stupid management were indeed stupid. There are a lot of stupid managers out there. The point I was trying to make regarding customers is this. We are a service company. People pay for a service and expect service. UPS employees can absolutely wait for a technical issue if need be. The employees are not going to walk away from itself for lack of technical service. However, Those who pay your salary and increase your stock portfolio each year, those folks will and do walk away. </p><p> </p><p>As for your statement on keeping costs low and still servicing our customers.... the costs have gotten to the point that some customers are walking away from ups because of the cost cutting measures that didn't come from those immediate managers i mentioned my previous post, but because of the decisions made by managers so far removed from the customer that they do not even see this happening. When you have customers with urgent issues 120 miles away in one of your remote centers and its the afternoon, with no miles allowed and no overtime allowed, we simply will not be assisting those customers until the following day. If this is the future of UPS, then i suppose it is up to management to get the word out to the customers that TSG service will be changing and we will not be offering same day technical support and the BD shouldn't try selling it as a selling point.</p><p> </p><p>Anyhoo...whatever, it has gotten to the point where it doesn't even matter. We used to be trusted to do the right thing. Now we're not trusted at all and the micro managing has created an environment where you don't jump unless you are told to jump. If you jump when you are not told to do so, you are second guessed and questioned as to why you did so.</p></blockquote><p></p>
[QUOTE="pkgdog, post: 475554, member: 20637"] P... my group has undergone cost cutting measures over the past 4 years without any UPS financial statements showing revenue decline. My workgroup is half the size of 4 years ago. People have left the company, moved to different positions, died, been fired and we simply did not replace them. To state TSG costs have been uncontrolled would be either be a lack of information on your behalf, or refusal to see anything other than an arguement for your own personal financial statement as you stated in a previous post. Do we still have dead weight? Does management still have dead weight? Do the driver groups have dead weight? Absolutely to every corner of our company. The decisions made by what you labeled as stupid management were indeed stupid. There are a lot of stupid managers out there. The point I was trying to make regarding customers is this. We are a service company. People pay for a service and expect service. UPS employees can absolutely wait for a technical issue if need be. The employees are not going to walk away from itself for lack of technical service. However, Those who pay your salary and increase your stock portfolio each year, those folks will and do walk away. As for your statement on keeping costs low and still servicing our customers.... the costs have gotten to the point that some customers are walking away from ups because of the cost cutting measures that didn't come from those immediate managers i mentioned my previous post, but because of the decisions made by managers so far removed from the customer that they do not even see this happening. When you have customers with urgent issues 120 miles away in one of your remote centers and its the afternoon, with no miles allowed and no overtime allowed, we simply will not be assisting those customers until the following day. If this is the future of UPS, then i suppose it is up to management to get the word out to the customers that TSG service will be changing and we will not be offering same day technical support and the BD shouldn't try selling it as a selling point. Anyhoo...whatever, it has gotten to the point where it doesn't even matter. We used to be trusted to do the right thing. Now we're not trusted at all and the micro managing has created an environment where you don't jump unless you are told to jump. If you jump when you are not told to do so, you are second guessed and questioned as to why you did so. [/QUOTE]
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