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Big Changes Ahead in TSG
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<blockquote data-quote="33in2togo" data-source="post: 475918" data-attributes="member: 20369"><p>As a sales person handling very large customers I have become frustrated at the limited support we get on technology issues. The remote log in from the help desk is excellent in a high percent of the problems. The customers that PDog refers to are the ones that want an in person immediate fix or they will use the competitor whose system is working on the particular day there was an issue. When WS 10.0 first came out there was a known issue that as sales people we were not aware of. My largest customer was down for two days after trying the upgrade. It was very painful to take cell phone pictures of our packages sitting on the Fed Ex skids. The bottom line is we do need to control costs but what is the damage we are doing in some cases. I always vist and try to assist when a customer is down.</p></blockquote><p></p>
[QUOTE="33in2togo, post: 475918, member: 20369"] As a sales person handling very large customers I have become frustrated at the limited support we get on technology issues. The remote log in from the help desk is excellent in a high percent of the problems. The customers that PDog refers to are the ones that want an in person immediate fix or they will use the competitor whose system is working on the particular day there was an issue. When WS 10.0 first came out there was a known issue that as sales people we were not aware of. My largest customer was down for two days after trying the upgrade. It was very painful to take cell phone pictures of our packages sitting on the Fed Ex skids. The bottom line is we do need to control costs but what is the damage we are doing in some cases. I always vist and try to assist when a customer is down. [/QUOTE]
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