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Can't do anything right
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<blockquote data-quote="&#039;Lord Brown&#039;s bidding&#039;" data-source="post: 1255912" data-attributes="member: 32753"><p>It is frustrating how things like this aren't mentioned in PCMs to help those who don't know better get the info they need. Stress this isn't about embarrassing anyone-if anything, focus on complimenting the driver for ultimately doing the right thing, as well as as refresh the procedures for handling such a situation, including calling ASAP.</p><p></p><p>Incidentally, I remember now something like this happening: driver called in helper's seemingly-minor injury right away, but helper wanted to work on. A report was filed, however. Months later, helper tried to file a suit against UPS, claiming more severe injuries, but was thwarted since the report had been filed immediately. Kudos was given to the driver for following the procedure, and it was presented as an example as to why we are to call these things in.</p></blockquote><p></p>
[QUOTE="'Lord Brown's bidding', post: 1255912, member: 32753"] It is frustrating how things like this aren't mentioned in PCMs to help those who don't know better get the info they need. Stress this isn't about embarrassing anyone-if anything, focus on complimenting the driver for ultimately doing the right thing, as well as as refresh the procedures for handling such a situation, including calling ASAP. Incidentally, I remember now something like this happening: driver called in helper's seemingly-minor injury right away, but helper wanted to work on. A report was filed, however. Months later, helper tried to file a suit against UPS, claiming more severe injuries, but was thwarted since the report had been filed immediately. Kudos was given to the driver for following the procedure, and it was presented as an example as to why we are to call these things in. [/QUOTE]
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