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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 753279" data-attributes="member: 12570"><p>...and you would quickly be out of business as word of mouth would spread about your lack of concern for customer service. </p><p> </p><p>I was missing a pkg yesterday which ended up on one of our Lake Placid package cars. The driver was instructed to sheet as missed. We happened to get back to the bldg at the same time. He asked me if I was missing a package and I said yes. He voided the pkg and I sheeted and delivered on my way home and, yes, they adjusted my punch out time accordingly. Package was delivered and customer was taken care of. (I would have run it for free--her parents are friends of mine and she played hockey with my daughter) </p><p> </p><p>We had an incident last week in which 8 large packages for a marina in Lake Placid would not fit on the PC. Rather than run them up there our center sheeted as CLO VAC. Customer tracked the packages and blew a gasket.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 753279, member: 12570"] ...and you would quickly be out of business as word of mouth would spread about your lack of concern for customer service. I was missing a pkg yesterday which ended up on one of our Lake Placid package cars. The driver was instructed to sheet as missed. We happened to get back to the bldg at the same time. He asked me if I was missing a package and I said yes. He voided the pkg and I sheeted and delivered on my way home and, yes, they adjusted my punch out time accordingly. Package was delivered and customer was taken care of. (I would have run it for free--her parents are friends of mine and she played hockey with my daughter) We had an incident last week in which 8 large packages for a marina in Lake Placid would not fit on the PC. Rather than run them up there our center sheeted as CLO VAC. Customer tracked the packages and blew a gasket. [/QUOTE]
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