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Classic Upper Management Fail
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<blockquote data-quote="Ricochet1a" data-source="post: 1005204" data-attributes="member: 22880"><p>I can state (personal observation and word of mouth), that customers DON'T know what to think of the fiasco that FedEx has become. </p><p></p><p>The large volume shippers know the game, but it is the infrequent, small volume shipper (that Express is allegedly trying to win back with the Couriers trying to get "sales leads"), that can't make heads or tails of it. </p><p></p><p>People who know that I worked as a Courier ask me frequently (something to the effect of..), "What the hell is going on with FedEx?".</p><p></p><p>I start by saying, "Do you want the long explanation or the short explanation?"</p><p></p><p>Most often they want the short explanation...</p><p></p><p>"FedEx has a division of services among many different operating companies to take advantage of differing labor law to either create the greatest profit potential for FedEx Corp, or to enable the top executives to continue to enjoy their perks while keeping the shareholders generally content. It is an example of crony capitalism at its worst."</p><p></p><p>They get a strange look on their face and try to formulate a question, but realize it isn't going to improve their understanding one bit and they give up.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1005204, member: 22880"] I can state (personal observation and word of mouth), that customers DON'T know what to think of the fiasco that FedEx has become. The large volume shippers know the game, but it is the infrequent, small volume shipper (that Express is allegedly trying to win back with the Couriers trying to get "sales leads"), that can't make heads or tails of it. People who know that I worked as a Courier ask me frequently (something to the effect of..), "What the hell is going on with FedEx?". I start by saying, "Do you want the long explanation or the short explanation?" Most often they want the short explanation... "FedEx has a division of services among many different operating companies to take advantage of differing labor law to either create the greatest profit potential for FedEx Corp, or to enable the top executives to continue to enjoy their perks while keeping the shareholders generally content. It is an example of crony capitalism at its worst." They get a strange look on their face and try to formulate a question, but realize it isn't going to improve their understanding one bit and they give up. [/QUOTE]
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