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<blockquote data-quote="SouthCal" data-source="post: 685974" data-attributes="member: 27309"><p>The more and more I read Soupy Sales' posts, the more and more he reminds me of my centers BD/Sales Rep. As condescending as the day is long, expecting the drivers to drum up sales leads (and yes, they <em>are</em> our front line and put a face and a personality to the trucks and uniforms), promising customers whose accounts had been suspended and paid that very afternoon that the driver will go by and pick them up right away and calls me in the office and then <em><strong>whines</strong> </em>to my Center Manager when I tell him I can't do it because it's 5pm and the driver is already on his way in to the meet point with his air pick ups. Oh and let's not forget this urgent customer has air. Seriously? Why do you do this? This is only more frustrating for you, me and the customer. I want to get along with you guys. I truly do. Don't make my job any harder than it already is. I want nothing more than to make your job a cakewalk. But don't come to me at 5 in the afternoon and tell me you settled the account and they need picked up. Bite me. It's not going to happen. And then don't call WHINE at my manager because you don't like me, a lowly Dispatch OMS, telling you something's not going to happen. Just don't tell me at 5pm. I can make it happen at 3. Four is pushing it. Five is just too late.</p><p></p><p>What you guys up in BD/Sales don't realise is that the drivers have a route to run that includes, but isn't limited to, keeping up with SADR accounts and making sure they're delivered on time, the elite pick up accounts and making sure they're picked up on time. Delivering anywhere from 180-400 pieces, an increased delivery stop count that currently isn't any lighter than 158 stops per car, per day averaged and more frequently reaching over 200 stops on a route that typically only goes out with say 140, never mind a route that never stays the same two days in a row. If it does, they're a lucky one. Most of my drivers routes don't stay the same from one day to the next. It's difficult to keep a smile on your face when most of the time, you don't even know what's in your truck. Take the time out to suit up in browns and spend a week on car with a driver. Go out on a freight route that has 35-50 pick ups. Go spend a day out on the Satellite routes. How about a Resi route or two. Sit in the car with a driver for a week. It may look easy on paper and with a bunch of numbers jumping out at you, but I guarantee you, it's not as easy as it looks. All kinds of fun factors to figure in. You just have to know where to plug in the numbers and the factors and even then you may not have the clearer picture.</p><p></p><p>Please enlighten me, how am I supposed to convince my drivers to give up service for a scrap of paper that is likely going to sit on your desk until the potential daily pick up account gets frustrated and gives up? We can find other ways to create new business, but let's focus on keeping what we do have and trying to better what we have now.</p></blockquote><p></p>
[QUOTE="SouthCal, post: 685974, member: 27309"] The more and more I read Soupy Sales' posts, the more and more he reminds me of my centers BD/Sales Rep. As condescending as the day is long, expecting the drivers to drum up sales leads (and yes, they [I]are[/I] our front line and put a face and a personality to the trucks and uniforms), promising customers whose accounts had been suspended and paid that very afternoon that the driver will go by and pick them up right away and calls me in the office and then [I][B]whines[/B] [/I]to my Center Manager when I tell him I can't do it because it's 5pm and the driver is already on his way in to the meet point with his air pick ups. Oh and let's not forget this urgent customer has air. Seriously? Why do you do this? This is only more frustrating for you, me and the customer. I want to get along with you guys. I truly do. Don't make my job any harder than it already is. I want nothing more than to make your job a cakewalk. But don't come to me at 5 in the afternoon and tell me you settled the account and they need picked up. Bite me. It's not going to happen. And then don't call WHINE at my manager because you don't like me, a lowly Dispatch OMS, telling you something's not going to happen. Just don't tell me at 5pm. I can make it happen at 3. Four is pushing it. Five is just too late. What you guys up in BD/Sales don't realise is that the drivers have a route to run that includes, but isn't limited to, keeping up with SADR accounts and making sure they're delivered on time, the elite pick up accounts and making sure they're picked up on time. Delivering anywhere from 180-400 pieces, an increased delivery stop count that currently isn't any lighter than 158 stops per car, per day averaged and more frequently reaching over 200 stops on a route that typically only goes out with say 140, never mind a route that never stays the same two days in a row. If it does, they're a lucky one. Most of my drivers routes don't stay the same from one day to the next. It's difficult to keep a smile on your face when most of the time, you don't even know what's in your truck. Take the time out to suit up in browns and spend a week on car with a driver. Go out on a freight route that has 35-50 pick ups. Go spend a day out on the Satellite routes. How about a Resi route or two. Sit in the car with a driver for a week. It may look easy on paper and with a bunch of numbers jumping out at you, but I guarantee you, it's not as easy as it looks. All kinds of fun factors to figure in. You just have to know where to plug in the numbers and the factors and even then you may not have the clearer picture. Please enlighten me, how am I supposed to convince my drivers to give up service for a scrap of paper that is likely going to sit on your desk until the potential daily pick up account gets frustrated and gives up? We can find other ways to create new business, but let's focus on keeping what we do have and trying to better what we have now. [/QUOTE]
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