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<blockquote data-quote="ddomino" data-source="post: 690889" data-attributes="member: 499"><p>I feel the same way. It used to be you could tell a prospective customer to expect a call in 2, three days tops. If no call, BD (then customer service) got a tongue lashing and the customer got a call that day or the next. Now, you turn in a lead and it goes to region for a "follow up" call, maybe in a week or more.Sometime no follow up. Remember that "strike when the iron is hot" push? The driver saw a customer that was disgruntled with Fedex or Airborne and could call an 800 # with information for an immediate call to that customer, Hopefully to strike when the iron (anger about other company) was hot. I don't remember how long it lasted because it was not that long. A good program thrown by the wayside. So many good things have been replaced with bad or just so-so things.</p></blockquote><p></p>
[QUOTE="ddomino, post: 690889, member: 499"] I feel the same way. It used to be you could tell a prospective customer to expect a call in 2, three days tops. If no call, BD (then customer service) got a tongue lashing and the customer got a call that day or the next. Now, you turn in a lead and it goes to region for a "follow up" call, maybe in a week or more.Sometime no follow up. Remember that "strike when the iron is hot" push? The driver saw a customer that was disgruntled with Fedex or Airborne and could call an 800 # with information for an immediate call to that customer, Hopefully to strike when the iron (anger about other company) was hot. I don't remember how long it lasted because it was not that long. A good program thrown by the wayside. So many good things have been replaced with bad or just so-so things. [/QUOTE]
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