Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Partners
Corp Marketing Layoffs
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="dannyboy" data-source="post: 691036" data-attributes="member: 484"><p>I dont know as it has been replaced with something less, I believe that much if it has been replaced with meetings. You know, those time killers set up for people that have little else to do within their job description, so they waste other peoples time with meetings. Endless hours of meetings that leave the participant with the worn down to the bone, or the used and tossed feeling.</p><p> </p><p></p><p> </p><p>AT ups there is one other issue. Its when sales meets IE. </p><p> </p><p>The sales force makes promises to the customer for what ever level of attention to detail necessary of their needs, to be able to win over the customer business. When that plan, regardless of simplicity, reaches the center, there are times when it is actually implemented in a proper fashion. But usually within a short time, since the numbers are affected, the changes are thrown by the wayside. </p><p> </p><p>The customer, who thought the changes were something permanent, calls back the competitor, as we made them more mad than the competitor did in the first place. Or in a lot of cases, they have billing errors that we insist on repeating, while only correcting them after long and difficult processes that consume the customers time. Nothing like spending 10 times more time on the phone correcting billing problems than the time it took to create and ship the shipments.</p><p> </p><p>And then of course there is the satisfaction survey. No doubt done by the same group that brought us global warming, which became global cooling, and now is global change. All to fit into an agenda of smoke and mirrors designed to please the powers that be.</p><p> </p><p>A ups that is designed to work from the bottom up to please the people at the top, instead of the customer.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 691036, member: 484"] I dont know as it has been replaced with something less, I believe that much if it has been replaced with meetings. You know, those time killers set up for people that have little else to do within their job description, so they waste other peoples time with meetings. Endless hours of meetings that leave the participant with the worn down to the bone, or the used and tossed feeling. AT ups there is one other issue. Its when sales meets IE. The sales force makes promises to the customer for what ever level of attention to detail necessary of their needs, to be able to win over the customer business. When that plan, regardless of simplicity, reaches the center, there are times when it is actually implemented in a proper fashion. But usually within a short time, since the numbers are affected, the changes are thrown by the wayside. The customer, who thought the changes were something permanent, calls back the competitor, as we made them more mad than the competitor did in the first place. Or in a lot of cases, they have billing errors that we insist on repeating, while only correcting them after long and difficult processes that consume the customers time. Nothing like spending 10 times more time on the phone correcting billing problems than the time it took to create and ship the shipments. And then of course there is the satisfaction survey. No doubt done by the same group that brought us global warming, which became global cooling, and now is global change. All to fit into an agenda of smoke and mirrors designed to please the powers that be. A ups that is designed to work from the bottom up to please the people at the top, instead of the customer. d [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Partners
Corp Marketing Layoffs
Top