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Customer Counter Experiences?
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<blockquote data-quote="FrigidAdCorrector" data-source="post: 1585888"><p>Oh the weather ones are my favorite. </p><p></p><p>We had late air just after Christmas. Terrible blizzard hit the airport that flies our air to us. I had a customer come in flipping out saying she paid extra money to have it come next day, blah blah blah. I told her the weather was terrible at the hub and it was unsafe to fly the air up. She says to me "Oh yeah? Is that what happened. What do you think you're a pilot or something?" Just looked at her "Yes ma'am. Actually I am." Her face turned red and she stormed out.</p><p></p><p>We've had a couple angry that it is still out on the truck. But for the most part they are pretty reasonable.</p><p></p><p>Most of our customer complaints at the counter come from our idiot OMS who calls customers saying they can pick up their packages when they haven't even arrived yet.</p></blockquote><p></p>
[QUOTE="FrigidAdCorrector, post: 1585888"] Oh the weather ones are my favorite. We had late air just after Christmas. Terrible blizzard hit the airport that flies our air to us. I had a customer come in flipping out saying she paid extra money to have it come next day, blah blah blah. I told her the weather was terrible at the hub and it was unsafe to fly the air up. She says to me "Oh yeah? Is that what happened. What do you think you're a pilot or something?" Just looked at her "Yes ma'am. Actually I am." Her face turned red and she stormed out. We've had a couple angry that it is still out on the truck. But for the most part they are pretty reasonable. Most of our customer complaints at the counter come from our idiot OMS who calls customers saying they can pick up their packages when they haven't even arrived yet. [/QUOTE]
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