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Customer states driver was rude!
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<blockquote data-quote="LeddySS98" data-source="post: 333902" data-attributes="member: 8574"><p>Thanks for the replies guys... I do have a couple corrections to make..</p><p> </p><p>One it is not a guy manager that called me in, it was a Female manager... </p><p> </p><p>Two, yes I am a cover driver, but I was'nt covering another drivers route... The mall is part the base routes. I'm told that having a bid route vs a baseline is night and day difference... on a bid route if the customer has a problem with the driver, they confront the driver problem solved... base line they go straight to the 800 number and driver is to blame.</p><p> </p><p>Okay, today I had the same base route again, and the same shop (Victoria Secret) had 4 little packages. My center manager talked to me this morning wanting my side.. I told him, and he said that despite what I said he still had to treat the complaint as a complaint and the customers always right. He told me he was'nt going to tell me what to do, but he said I should try and talk with this manager and see if we could work out or differences.</p><p> </p><p>When I went in there today I asked for the manager, but she had the day off, so nothing got said. </p><p> </p><p>I asked dispatch to make this stop a floor stop with foot locker RDL since both mall doors are pretty close to each other... I hit foot locker every morning 10 - 10:30ish, so I'm going to deliver Victorias' about 90 minutes earlier than when I have been. I'm thinking that since they're just opening shop arround then they should'nt have too many customers and they SHOULD be able to answer the door...</p></blockquote><p></p>
[QUOTE="LeddySS98, post: 333902, member: 8574"] Thanks for the replies guys... I do have a couple corrections to make.. One it is not a guy manager that called me in, it was a Female manager... Two, yes I am a cover driver, but I was'nt covering another drivers route... The mall is part the base routes. I'm told that having a bid route vs a baseline is night and day difference... on a bid route if the customer has a problem with the driver, they confront the driver problem solved... base line they go straight to the 800 number and driver is to blame. Okay, today I had the same base route again, and the same shop (Victoria Secret) had 4 little packages. My center manager talked to me this morning wanting my side.. I told him, and he said that despite what I said he still had to treat the complaint as a complaint and the customers always right. He told me he was'nt going to tell me what to do, but he said I should try and talk with this manager and see if we could work out or differences. When I went in there today I asked for the manager, but she had the day off, so nothing got said. I asked dispatch to make this stop a floor stop with foot locker RDL since both mall doors are pretty close to each other... I hit foot locker every morning 10 - 10:30ish, so I'm going to deliver Victorias' about 90 minutes earlier than when I have been. I'm thinking that since they're just opening shop arround then they should'nt have too many customers and they SHOULD be able to answer the door... [/QUOTE]
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Customer states driver was rude!
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