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Customer states driver was rude!
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<blockquote data-quote="Griff" data-source="post: 334336" data-attributes="member: 7111"><p>Don't worry about the complaint, just forget about it. Part of being a driver, almost all of us have a wrap sheet of complaints. Most of them are bogus just like yours, people with nothing better to do. Don't confront the guy about the complaint itself, but tell him exactly how it's going to go down in regards to delivering there. Explain to him that his store isn't the only store on your truck and you have a schedule to maintain. Tell him that you'll wait a reasonable amount of time for the door to open, but you aren't waiting there for 5 minutes everyday. Start sheeting them up as NI commercial and they will learn very fast, especially if it happens 3 days in a row and the stuff goes back to the shipper. I'm all for customer service, but businesses like this have absolutely no respect for your time and quite frankly need to be taught a lesson. I've never ran into a business that didn't straight up and fly right after 2 days in a row of not getting their stuff.</p></blockquote><p></p>
[QUOTE="Griff, post: 334336, member: 7111"] Don't worry about the complaint, just forget about it. Part of being a driver, almost all of us have a wrap sheet of complaints. Most of them are bogus just like yours, people with nothing better to do. Don't confront the guy about the complaint itself, but tell him exactly how it's going to go down in regards to delivering there. Explain to him that his store isn't the only store on your truck and you have a schedule to maintain. Tell him that you'll wait a reasonable amount of time for the door to open, but you aren't waiting there for 5 minutes everyday. Start sheeting them up as NI commercial and they will learn very fast, especially if it happens 3 days in a row and the stuff goes back to the shipper. I'm all for customer service, but businesses like this have absolutely no respect for your time and quite frankly need to be taught a lesson. I've never ran into a business that didn't straight up and fly right after 2 days in a row of not getting their stuff. [/QUOTE]
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Customer states driver was rude!
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