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Dark day in my center
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<blockquote data-quote="InTheRed" data-source="post: 209625" data-attributes="member: 4489"><p>i've seen a major account leave us for fedex b/c they were purchased by a competitor who uses fedex. i kinda don't miss it b/c it was 3 pickups which were all self-service. </p><p></p><p>The first pickup you had to go up a few stairs and move the packages out to the top of the stairs and move them into your truck yourself. Basically you tripled-handled the package, so 20 packages was like 60. If they had 50 or so packages, well you get it...</p><p></p><p>The second part was mainly large windows and window parts. That part you could back up to the "dock" which was the perfect height for the package car. They could either give you 15 packages or 215 packages.</p><p></p><p>The third part was the security office with about 20 next day airs. These were the next day air packs (the flimsy plastic ones). The thing that urked me was that they never sealed their packages and they felt it was our job to close their packages for them.</p><p></p><p>The fallout from that... well that "pickup" took about 45-50 minutes to do, so the guy's route increased from 90-95 to about 110 or 115. Actually it helps that guy out in getting in because now he doesn't have to stay out late for that pickup. </p><p></p><p>Yes, we lost some nice volume there, but there was nothing we could do to maintain that account. The company that bought out our customer had a long-standing relationship with FedEx and wasn't budging (it also didn't help that they gave away fedex ground service for virtually cost). We've lost numerous accounts in our building, but we've also gained numerous accounts. I believe we're pretty much even-steven in our area.</p></blockquote><p></p>
[QUOTE="InTheRed, post: 209625, member: 4489"] i've seen a major account leave us for fedex b/c they were purchased by a competitor who uses fedex. i kinda don't miss it b/c it was 3 pickups which were all self-service. The first pickup you had to go up a few stairs and move the packages out to the top of the stairs and move them into your truck yourself. Basically you tripled-handled the package, so 20 packages was like 60. If they had 50 or so packages, well you get it... The second part was mainly large windows and window parts. That part you could back up to the "dock" which was the perfect height for the package car. They could either give you 15 packages or 215 packages. The third part was the security office with about 20 next day airs. These were the next day air packs (the flimsy plastic ones). The thing that urked me was that they never sealed their packages and they felt it was our job to close their packages for them. The fallout from that... well that "pickup" took about 45-50 minutes to do, so the guy's route increased from 90-95 to about 110 or 115. Actually it helps that guy out in getting in because now he doesn't have to stay out late for that pickup. Yes, we lost some nice volume there, but there was nothing we could do to maintain that account. The company that bought out our customer had a long-standing relationship with FedEx and wasn't budging (it also didn't help that they gave away fedex ground service for virtually cost). We've lost numerous accounts in our building, but we've also gained numerous accounts. I believe we're pretty much even-steven in our area. [/QUOTE]
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