Deeper dive into UPS shipping delays brought on by COVID-19 - KTVU
Coronavirus gave shippers such as UPS zero time to ramp up for the package tsunami that has led to major delivery delays. Now the company is swimming against the tide.
At the UPS customer service center near Oakland Airport, lines have become common as people try to track or retrieve tardy packages.
Customer Maya Palmer and her mom waited on Tuesday to pick-up a replacement package after UPS apparently lost the original one weeks ago. But Palmer soon learned that her replacement package had also been delayed.
Coronavirus gave shippers such as UPS zero time to ramp up for the package tsunami that has led to major delivery delays. Now the company is swimming against the tide.
At the UPS customer service center near Oakland Airport, lines have become common as people try to track or retrieve tardy packages.
Customer Maya Palmer and her mom waited on Tuesday to pick-up a replacement package after UPS apparently lost the original one weeks ago. But Palmer soon learned that her replacement package had also been delayed.