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Do our customers understand......
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<blockquote data-quote="dvalleyjim" data-source="post: 964388" data-attributes="member: 36471"><p>I do the same route everyday so I know my people and almost all (there are some exceptions) like me and will sign right away with the usual 30 seconds of talking. Some actually like to see me.</p><p>Although this can sometimes be a drag when I'm real busy and they want to talk. I always stay and chat and try not to look as stressed as I feel knowing that tomorrow I want them to accommodate me again, and the next day, and the next day......!</p><p></p><p>If I cover another route I get the "new guy treatment" (yeah the 18 yr. new guy) but I have a lovely disposition and usually have no delays. (although my wife will tell you different on the lovely part)</p><p></p><p>I think experience helps you to keep the route moving. You have to be a people person and a bit of a manipulator-armchair psychologist. After all this is basically a customer service job.</p><p></p><p>Like I tell my drivers. Fedex ground doesn't make widgets, they are only selling service. That's the product that keeps us employed.</p></blockquote><p></p>
[QUOTE="dvalleyjim, post: 964388, member: 36471"] I do the same route everyday so I know my people and almost all (there are some exceptions) like me and will sign right away with the usual 30 seconds of talking. Some actually like to see me. Although this can sometimes be a drag when I'm real busy and they want to talk. I always stay and chat and try not to look as stressed as I feel knowing that tomorrow I want them to accommodate me again, and the next day, and the next day......! If I cover another route I get the "new guy treatment" (yeah the 18 yr. new guy) but I have a lovely disposition and usually have no delays. (although my wife will tell you different on the lovely part) I think experience helps you to keep the route moving. You have to be a people person and a bit of a manipulator-armchair psychologist. After all this is basically a customer service job. Like I tell my drivers. Fedex ground doesn't make widgets, they are only selling service. That's the product that keeps us employed. [/QUOTE]
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