Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
do we agree with "pick-up complaiance"
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="grgrcr88" data-source="post: 759052" data-attributes="member: 16611"><p>Exactly, They go over our pickup compliance every day and ask if any of the pickups we were off by more than 15 minutes can be changed in the DIAD to get you in compliance. If this is something that was a service guaranteed to the customer then I would say lets go all out and make damn sure we are in the 15 minute window, but if it is simply some bull sh//report to make someone at a desk look good who cares!! I am all for consistency and I agree the customers should know when to expect their driver for pickup within a few minutes, but generating a useless report and making drivers run extra miles and time just to make that report look good is poor bussiness decision!! We have drivers being told to break off an area 10-15 miles away from their pick-up area to make sure they are within the 15 minute window, go make their 10 pickups, them drive the 10-15 miles back to finish the 5 stops they have left that they could have finished in 10-15 minutes if they did not break off, and all the pickups would have been made just fine with no service failures or complaints. Why???? I would think the opposite would be true if you were really worried about being profitable!!!!!!</p></blockquote><p></p>
[QUOTE="grgrcr88, post: 759052, member: 16611"] Exactly, They go over our pickup compliance every day and ask if any of the pickups we were off by more than 15 minutes can be changed in the DIAD to get you in compliance. If this is something that was a service guaranteed to the customer then I would say lets go all out and make damn sure we are in the 15 minute window, but if it is simply some bull sh//report to make someone at a desk look good who cares!! I am all for consistency and I agree the customers should know when to expect their driver for pickup within a few minutes, but generating a useless report and making drivers run extra miles and time just to make that report look good is poor bussiness decision!! We have drivers being told to break off an area 10-15 miles away from their pick-up area to make sure they are within the 15 minute window, go make their 10 pickups, them drive the 10-15 miles back to finish the 5 stops they have left that they could have finished in 10-15 minutes if they did not break off, and all the pickups would have been made just fine with no service failures or complaints. Why???? I would think the opposite would be true if you were really worried about being profitable!!!!!! [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
do we agree with "pick-up complaiance"
Top