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Do you think this warning letter for a late Early AM is justified?
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<blockquote data-quote="raceanoncr" data-source="post: 1302097" data-attributes="member: 6408"><p>As most posters have already opined, this, of course, is a contract issue. The contract clearly states, "This and That" and we BOTH (Teamsters and UPS) signed it. The contract was clearly violated.</p><p> </p><p>On the other hand, as posters have also stated, this is also a customer service issue. We (company and WE) are supposed to give customer SERVICE (although that part has been legally taken out of the company's name).</p><p> </p><p>I have been known to "live" by the contract and expected ALL to "live" by the contract but I also had to live with the customers and I also wanted to give customer service. I wanted the company to achieve/maintain a fine reputation for service. So...I broke the "law" once in awhile to give service.</p><p> </p><p>Yeah, this guy followed the "RULES". A warning letter should not be issued and if one HAS been, it should be rescinded. Yes, it can be. I've had it done.</p><p> </p><p>BUT, this guy also should use "COMMON SENSE". What? If he, or we, don't know what that is, look it up. There are OTHER ways to be OCD.</p></blockquote><p></p>
[QUOTE="raceanoncr, post: 1302097, member: 6408"] As most posters have already opined, this, of course, is a contract issue. The contract clearly states, "This and That" and we BOTH (Teamsters and UPS) signed it. The contract was clearly violated. On the other hand, as posters have also stated, this is also a customer service issue. We (company and WE) are supposed to give customer SERVICE (although that part has been legally taken out of the company's name). I have been known to "live" by the contract and expected ALL to "live" by the contract but I also had to live with the customers and I also wanted to give customer service. I wanted the company to achieve/maintain a fine reputation for service. So...I broke the "law" once in awhile to give service. Yeah, this guy followed the "RULES". A warning letter should not be issued and if one HAS been, it should be rescinded. Yes, it can be. I've had it done. BUT, this guy also should use "COMMON SENSE". What? If he, or we, don't know what that is, look it up. There are OTHER ways to be OCD. [/QUOTE]
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Do you think this warning letter for a late Early AM is justified?
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