Do you think this warning letter for a late Early AM is justified?

Discussion in 'UPS Discussions' started by 728ups, Apr 3, 2014.


Was the warning letter justified?

  1. yes

    29 vote(s)
  2. no

    15 vote(s)
  3. chicken pot pie

    10 vote(s)
  1. 728ups

    728ups offending people on the internet since 1995

    We have a driver in our center who for the past several years has ALWAYS requested Driver Assistance on Over Weight Packages. He has gotten multiple warning letters for not delivering OW by 'sliding' the packages to the rear of the truck and then pushing onto the hand trucks( of course ALL of these letters have been dropped when challenged as the contract is very clear regarding hourly assistance)

    Monday he had an Early AM that was over weight and notified management before he left the building he would need hourly assistance. As the morning is always an absolute madhouse in our building he was told to leave,and that the building would" be in touch"

    He runs his Early AM's,goes to the business of the OW ,and delivers everything but the OW. He calls the center and is told no help is available and to "make do"

    The customer offers to help the driver get it off the truck but the drivers refuses his help saying a non UPS employee is NOT allowed in the Package Car.

    The drivers returns 2 hours later with help and makes the delivery. The customer is FURIOUS and files several corporate complaints. The center manager nearly had a stroke over this and issued a warning letter.

    so what say ye?
  2. MethodsMan

    MethodsMan Active Member

    He needs to buck up and stop being a pain in the ass, just to be a pain in the ass. My .02 cents.
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  3. Mack Grant

    Mack Grant Active Member

    Yeah I gotta agree. Max is 150lbs and he was offered help at the delivery. Do you know how much it costs to ship overweight deliveries NDA am?
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  4. govols019

    govols019 You smell that?

    He screwed the customer.
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  5. Mr Shifter

    Mr Shifter Active Member

    We are allowed assistance from our customers if they appear able bodied. Shame on him.
  6. atatbl

    atatbl Active Member

    This x1000
  7. bleedinbrown58

    bleedinbrown58 mouth breathers...everywhere

    Maybe not completely justified....but totally expected. He was just asking for about giving them a reason!
  8. gman042

    gman042 Been around the block a few times

    Though we are allowed help with OW by contract that doesn't prevent a person from working smart. He was offered help on site by the customer. The customer never would have needed to enter package car if said OW was slide to the back of package car or out of side door onto cart.
  9. DriveInDriveOut

    DriveInDriveOut The One Who Knocks

    Question x 1000 = 1000 Questions....... math is hard.
    Last edited: Apr 4, 2014
  10. joeboodog

    joeboodog good people drink good beer

    It's amazing the extent that some drivers will go just to be a royal pain. This guy seems to be content to give management all the rope they need to hang him. Just do the job and take care of the customer.
  11. Dracula

    Dracula Package Car is cake compared to this...

    Pain in the ass? I call it the contract. If its good enough for us, it's good enough for UPS.
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  12. Future

    Future Well-Known Member

    He is walking a fiiiiine line doing this with OW's......they are and will be gunning for him!
  13. Dracula

    Dracula Package Car is cake compared to this...

    Ye says I like your driver. A man who stands strong and firm. Rules are rules. Years ago, I went through something similar, when management wouldn't give me any assistance with OW's. Like your boy, they told me to ask the customer to help me unload the OW's. When I told management the customer was asking if he got hurt would UPS pay for his injuries, the issue died, and I was sent help.
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  14. Indecisi0n

    Indecisi0n Well-Known Member

    Does the driver have any type of medical disability? I am a ball buster but I would have taken help from the customer. Slide the package to the rear or side door so the customer doesn't have to get into the truck and be done with it. It's obvious the customer really wanted the package and for him to make them wait 2 hrs after he delivered their ground is a slap in the face.
  15. Dracula

    Dracula Package Car is cake compared to this...

    And guess who is liable if your "able bodied" customer hurts himself helping us do our job?

    Did you say UPS?

    Good for you, fella.
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  16. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    This true but only up to the point where they do not step on to or enter the pkg car in any way.
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  17. Jackburton

    Jackburton Gone Fish'n

    Safety first. This includes the drivers back and security of the package car.
  18. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    The contract in no way precludes the use of common sense.

    When the weight limit increased from 70 to 150lbs we had a driver (no longer works here) who refused to deliver a 71lb package without hourly help.

    The pkg in question here is an EAM. Customers use this service when they absolutely have to have the pkg first thing in the morning. The customer offered to help the driver move the pkg from the rear of the car to the delivery location.

    The driver was simply being an ass.
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  19. Jackburton

    Jackburton Gone Fish'n

    This is one of the cardnial sins to have a non employee in the vehicle.
  20. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Would you have done the same?