We have a driver in our center who for the past several years has ALWAYS requested Driver Assistance on Over Weight Packages. He has gotten multiple warning letters for not delivering OW by 'sliding' the packages to the rear of the truck and then pushing onto the hand trucks( of course ALL of these letters have been dropped when challenged as the contract is very clear regarding hourly assistance) Monday he had an Early AM that was over weight and notified management before he left the building he would need hourly assistance. As the morning is always an absolute madhouse in our building he was told to leave,and that the building would" be in touch" He runs his Early AM's,goes to the business of the OW ,and delivers everything but the OW. He calls the center and is told no help is available and to "make do" The customer offers to help the driver get it off the truck but the drivers refuses his help saying a non UPS employee is NOT allowed in the Package Car. The drivers returns 2 hours later with help and makes the delivery. The customer is FURIOUS and files several corporate complaints. The center manager nearly had a stroke over this and issued a warning letter. so what say ye?