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Documenting delays
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<blockquote data-quote="soberups" data-source="post: 852403" data-attributes="member: 14668"><p>If you cant read my writing in the picture, the 14 delay categories are; "package not found or misloaded in car"....."driver release bag/DR to side or rear door of house"...."indirect to manager or neighbor"..."handtruck trips"...."Irregular, oversized, damaged or retape packages"...."OMS messages requiring response"...."call in to center on phone"....:"wait for elevator/open or close gate"...."customer not ready-slow COD or calltag"..."unable to locate address/check with manager for apartment number"....."delay at railroad crossing or drawbridge"...."normal loading zone or dock unavailable"...."walk to delivery/pickup point exceeding 100 yards"...."aggressive dog or delay to to other animal".</p><p></p><p>Anyone can make these and tailor the delay categories to their own route. The important thing is to have something that folds in half and fits in your pocket behind your delivery notices. Here is a picture of two cards on one sheet of paper. Cut the sheet in half, then fold each card in half and you are good to go. You will be able to keep a stroke-tally of every delay you encountered, with notes on the back (inside) of the card.</p><p>[ATTACH=full]5438[/ATTACH]</p></blockquote><p></p>
[QUOTE="soberups, post: 852403, member: 14668"] If you cant read my writing in the picture, the 14 delay categories are; "package not found or misloaded in car"....."driver release bag/DR to side or rear door of house"...."indirect to manager or neighbor"..."handtruck trips"...."Irregular, oversized, damaged or retape packages"...."OMS messages requiring response"...."call in to center on phone"....:"wait for elevator/open or close gate"...."customer not ready-slow COD or calltag"..."unable to locate address/check with manager for apartment number"....."delay at railroad crossing or drawbridge"...."normal loading zone or dock unavailable"...."walk to delivery/pickup point exceeding 100 yards"...."aggressive dog or delay to to other animal". Anyone can make these and tailor the delay categories to their own route. The important thing is to have something that folds in half and fits in your pocket behind your delivery notices. Here is a picture of two cards on one sheet of paper. Cut the sheet in half, then fold each card in half and you are good to go. You will be able to keep a stroke-tally of every delay you encountered, with notes on the back (inside) of the card. [ATTACH=full]5438[/ATTACH] [/QUOTE]
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