Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
Don't be stupid!
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="hypo hanna" data-source="post: 1172993" data-attributes="member: 42600"><p>Yesterday one of our drivers was banned from a customers dock. A big shipper who never has their packages ready. After repeated warnings he had had enough and told them he wasn't going to wait. They got mad and it got heated. They called back in saying he missed the pickup but knowing their history, the dispatcher wasn't buying it. I guess my point is, there is no point getting the customer all pissed off. Just tell them your manager no longer gives you the time to wait. That all the packages need to be ready at the ready time. No exceptions. Put the responsibility for bad customer service where it belongs, on management.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1172993, member: 42600"] Yesterday one of our drivers was banned from a customers dock. A big shipper who never has their packages ready. After repeated warnings he had had enough and told them he wasn't going to wait. They got mad and it got heated. They called back in saying he missed the pickup but knowing their history, the dispatcher wasn't buying it. I guess my point is, there is no point getting the customer all pissed off. Just tell them your manager no longer gives you the time to wait. That all the packages need to be ready at the ready time. No exceptions. Put the responsibility for bad customer service where it belongs, on management. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
Don't be stupid!
Top