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<blockquote data-quote="MrFedEx" data-source="post: 1173295" data-attributes="member: 12508"><p>The courier in question needs to just sit at the customer and do nothing until directed by a member of FedEx management as to EXACTLY what they are supposed to do. It is not up to the courier to argue with the customer or make any sort of decision...it is MANAGEMENT'S call to make. He/she needs to inform Dispatch and/or Management that the customer is requiring them to stay and then drop the ticking bomb into THEIR lap. Wait for THEIR decision, and do not engage the customer. If they get pissed, guess who will be thrown under the bus? Just wait there like a mushroom in the dark, covered with the stink of management incompetence. Let the <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="Censored2 :censored2:" data-shortname=":censored2:" /> flow where it needs to...back on Management.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1173295, member: 12508"] The courier in question needs to just sit at the customer and do nothing until directed by a member of FedEx management as to EXACTLY what they are supposed to do. It is not up to the courier to argue with the customer or make any sort of decision...it is MANAGEMENT'S call to make. He/she needs to inform Dispatch and/or Management that the customer is requiring them to stay and then drop the ticking bomb into THEIR lap. Wait for THEIR decision, and do not engage the customer. If they get pissed, guess who will be thrown under the bus? Just wait there like a mushroom in the dark, covered with the stink of management incompetence. Let the :censored: flow where it needs to...back on Management. [/QUOTE]
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