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Driver follow up
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<blockquote data-quote="TooTechie" data-source="post: 1398887" data-attributes="member: 28388"><p>Things you need to know about follow-ups. </p><p>1) If you get more than one or two, you're doing it wrong. No, really. It means you're either a) mis-delivering, b) leaving it somewhere sketchy that you shouldn't be or c) not getting it out of sight.</p><p></p><p>Don't be a runner/gunner just tossing stuff at the front door and flying hoping it won't grow legs. Take the time to walk it around to the side or back door if there is no porch.</p><p></p><p>2) You need to know what to look for on that follow up slip. Things you care about: a) "Message to driver" Look at the driver name and make sure it's you. That means you delivered it. b) value. If it's under $100, not a huge deal, but you should still care about why it's happening. Over $100 and you're possibly opening your own wallet to take care of it or getting disciplined. c) Was there a signature? We occasionally get DFUs on a package that someone actually signed for. This usually is fraud and you need to watch out for these. The rest is self-explanatory. </p><p></p><p>If you get someone insisting they didn't get their stuff and you're sure it wasn't left somewhere that someone would grab it, you can ask them to smartstop the stop. They can print out an aerial map with a mark where it was released. When I was a new driver this helped me figure out that I had left a package at the wrong house (neighbor) because neither house had a number on it and no one had been home at either house and I had guessed wrong. The neighbor where I left it said he walked it over and gave it to the correct consignee, so I dragged him over to the consignee and confronted them both. The lady miraculously finally remembered that her daughter had brought the package in...</p></blockquote><p></p>
[QUOTE="TooTechie, post: 1398887, member: 28388"] Things you need to know about follow-ups. 1) If you get more than one or two, you're doing it wrong. No, really. It means you're either a) mis-delivering, b) leaving it somewhere sketchy that you shouldn't be or c) not getting it out of sight. Don't be a runner/gunner just tossing stuff at the front door and flying hoping it won't grow legs. Take the time to walk it around to the side or back door if there is no porch. 2) You need to know what to look for on that follow up slip. Things you care about: a) "Message to driver" Look at the driver name and make sure it's you. That means you delivered it. b) value. If it's under $100, not a huge deal, but you should still care about why it's happening. Over $100 and you're possibly opening your own wallet to take care of it or getting disciplined. c) Was there a signature? We occasionally get DFUs on a package that someone actually signed for. This usually is fraud and you need to watch out for these. The rest is self-explanatory. If you get someone insisting they didn't get their stuff and you're sure it wasn't left somewhere that someone would grab it, you can ask them to smartstop the stop. They can print out an aerial map with a mark where it was released. When I was a new driver this helped me figure out that I had left a package at the wrong house (neighbor) because neither house had a number on it and no one had been home at either house and I had guessed wrong. The neighbor where I left it said he walked it over and gave it to the correct consignee, so I dragged him over to the consignee and confronted them both. The lady miraculously finally remembered that her daughter had brought the package in... [/QUOTE]
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