Everything wrong with Express is in this article

Cactus

Just telling it like it is
Yes, a very good article indeed.

Too bad we have upper management and a CEO that are too stubborn, ignorant, greedy and bullheaded to see it that way.
 

hypo hanna

Well-Known Member
​Customer service and errors (new employees take longer and are often less adept at solving problems).

Yup, I don't think FedEx realizes just how many problems we solve preventing failures and complaints. The ability to do that well takes experience. Sometimes years of experience. This is why I don't fix those things when I see them now. FedEx does not appreciate that experience and won't compensate me for it so why give them the benefit?
 
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