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FedEx Express: Hopelessly Out of Touch
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<blockquote data-quote="hypo hanna" data-source="post: 1082567" data-attributes="member: 42600"><p>I think this is the crux of the problem. No matter how they try and slice and dice it, FedEx is still a service company. (At least that's what our sales force is selling.) To have the kind of motivated employee that takes the extra step to make the customer happy requires that they believe that they are a part of the team. Not a member of the team in words but in actual actions. I am so sick of being asked to share in the sacrifice but never asked to share in the rewards. My pension has been frozen, my benefits cut to the bone, my workload almost doubled and my pay cut. All of this while Wall Street and the company execs reap HUGE rewards. Why on earth should I care one bit whether their customers are 100% happy? There simply is nothing in it for me. I used to care, I really did. And even after they started with the takeaways, I would still try and help the customer. Not anymore. From here on out, I do the absolute minimum to keep the job while I need it. (If your reading this Fred, Dave, MT3, make no mistake, after all these years, i know exactly how much and how to do the minimum.) </p><p></p><p>To the customers, you have my apologies but I just can't continue to give my best efforts knowing it lines their pockets while my family makes one sacrifice after another.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1082567, member: 42600"] I think this is the crux of the problem. No matter how they try and slice and dice it, FedEx is still a service company. (At least that's what our sales force is selling.) To have the kind of motivated employee that takes the extra step to make the customer happy requires that they believe that they are a part of the team. Not a member of the team in words but in actual actions. I am so sick of being asked to share in the sacrifice but never asked to share in the rewards. My pension has been frozen, my benefits cut to the bone, my workload almost doubled and my pay cut. All of this while Wall Street and the company execs reap HUGE rewards. Why on earth should I care one bit whether their customers are 100% happy? There simply is nothing in it for me. I used to care, I really did. And even after they started with the takeaways, I would still try and help the customer. Not anymore. From here on out, I do the absolute minimum to keep the job while I need it. (If your reading this Fred, Dave, MT3, make no mistake, after all these years, i know exactly how much and how to do the minimum.) To the customers, you have my apologies but I just can't continue to give my best efforts knowing it lines their pockets while my family makes one sacrifice after another. [/QUOTE]
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