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FedEx Express: Hopelessly Out of Touch
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<blockquote data-quote="MrFedEx" data-source="post: 1082757" data-attributes="member: 12508"><p>Guess what's going to start happening now when we need to go "above and beyond" to fulfill the Purple Promise? Nothing. In fact, it's already happening. </p><p></p><p>A few months ago, someone posted a story about how their CTV had overturned and how everyone had pulled together to recover the freight and make it all OK. Somehow, I don't really see that happening any longer. Another example is when the belt breaks and the cans are required to be loaded/unloaded all by hand and pushed down the belt. It used to be that everyone would <strong>automatically </strong>kick-in to "do-it" mode, because that was the corporate culture and expectation. Nobody really questioned it...they just accomplished the "impossible". I think that now, at least in a lot of locations, that people would just sort of go through the motions of trying, all the while hoping that by doing the minimum that it turns out to be a failure.</p><p></p><p>You are so right about the customer being a big loser in all of this. I personally think that we (the employees) have lost more, but when someone really needs something and we blow-it...they remember. They also tell their friends and business associates...word gets around.</p><p></p><p>If I have a light morning, I start backing-off early so I will get done right around 1030 on P1. If I'm light on pickups, I pace myself so it's impossible for me to assist anyone on the way in. If I'm the one who is heavy on deliveries or pickups I just take the lates or come back late. It isn't my responsibility to manage my route any longer...it's management's. Remember, we're all too stupid to know what to do so I put it all back on their plate. If I have to drive to the ramp. more hours for me anyway. And if I miss the aircraft? Too bad, so sad. I no longer give a crap. I do my job at a pace that equates with what they pay me and how good my benefits are, and if that means service failures and late pickups...too bad. <strong>Management </strong>should have taken pickups or deliveries off me so I could finish on time. No heroics required, and none provided.</p><p></p><p>If everyone would just do the minimum, things would begin to change, but there are always enough "heroes" out there willing to work through break, drive 75 mph, or whatever else it takes to save the day. Every day, however, more people see the light, and the day isn't going to be saved.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1082757, member: 12508"] Guess what's going to start happening now when we need to go "above and beyond" to fulfill the Purple Promise? Nothing. In fact, it's already happening. A few months ago, someone posted a story about how their CTV had overturned and how everyone had pulled together to recover the freight and make it all OK. Somehow, I don't really see that happening any longer. Another example is when the belt breaks and the cans are required to be loaded/unloaded all by hand and pushed down the belt. It used to be that everyone would [B]automatically [/B]kick-in to "do-it" mode, because that was the corporate culture and expectation. Nobody really questioned it...they just accomplished the "impossible". I think that now, at least in a lot of locations, that people would just sort of go through the motions of trying, all the while hoping that by doing the minimum that it turns out to be a failure. You are so right about the customer being a big loser in all of this. I personally think that we (the employees) have lost more, but when someone really needs something and we blow-it...they remember. They also tell their friends and business associates...word gets around. If I have a light morning, I start backing-off early so I will get done right around 1030 on P1. If I'm light on pickups, I pace myself so it's impossible for me to assist anyone on the way in. If I'm the one who is heavy on deliveries or pickups I just take the lates or come back late. It isn't my responsibility to manage my route any longer...it's management's. Remember, we're all too stupid to know what to do so I put it all back on their plate. If I have to drive to the ramp. more hours for me anyway. And if I miss the aircraft? Too bad, so sad. I no longer give a crap. I do my job at a pace that equates with what they pay me and how good my benefits are, and if that means service failures and late pickups...too bad. [B]Management [/B]should have taken pickups or deliveries off me so I could finish on time. No heroics required, and none provided. If everyone would just do the minimum, things would begin to change, but there are always enough "heroes" out there willing to work through break, drive 75 mph, or whatever else it takes to save the day. Every day, however, more people see the light, and the day isn't going to be saved. [/QUOTE]
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