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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 2015687" data-attributes="member: 12570"><p>I may be wrong but I think that they would only be entitled to a refund of the difference between the level of service that they paid for and the level that they received.</p><p></p><p>For example, a shipper who paid $30 to send a NDA envelope that we delivered late would receive a refund of the difference between the $30 and the $20 that it would have cost had it been sent NDA Saver.</p><p></p><p>As I said, I may be wrong but I do believe that this is the revised refund policy.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 2015687, member: 12570"] I may be wrong but I think that they would only be entitled to a refund of the difference between the level of service that they paid for and the level that they received. For example, a shipper who paid $30 to send a NDA envelope that we delivered late would receive a refund of the difference between the $30 and the $20 that it would have cost had it been sent NDA Saver. As I said, I may be wrong but I do believe that this is the revised refund policy. [/QUOTE]
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