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<blockquote data-quote="El Morado Diablo" data-source="post: 1900187" data-attributes="member: 40760"><p>The difference between FedEx & UPS sales is amazing. Here's an example:</p><p></p><p>Customer decides to contact FedEx & UPS to get pricing information after USPS tells them it's going to charge them full price on return shipments (they were getting a discounted price on their outgoing shipments). They call UPS and are given a number to contact the local center. They call the local center and get the contact info for the local sales guy. He lives 2 hours away and makes an appointment to visit them the next day.</p><p></p><p>They call FedEx's 1-800 number and get the complete run around. They never talk to someone in inside sales, much less the local sales rep. They call the Ground contractor for help and he gives them the number to the local FedEx Ground station manager. He makes some calls and tells them someone will get in touch with them. A week and a half goes by and they are still waiting for someone from FedEx to contact them. No one ever does.</p><p></p><p>The customer ended up switching over to UPS. This was a high volume account that would have generated a decent amount of revenue if our sales staff would have bothered to check out. The customer told me their shipping budget was $800,000 a year and rising. </p><p></p><p>I haven't seen our sales rep in the station for a couple of years now. The last time one of them walked the belt asking for leads I was the only person to say I had one. Expecting him to write down the information, he instead told me to "Turn in a lead and see what happens" and walked off the belt. Many of these sales reps are absolutely worthless... I refuse to turn in leads and the majority of drivers in my station have the same attitude.</p></blockquote><p></p>
[QUOTE="El Morado Diablo, post: 1900187, member: 40760"] The difference between FedEx & UPS sales is amazing. Here's an example: Customer decides to contact FedEx & UPS to get pricing information after USPS tells them it's going to charge them full price on return shipments (they were getting a discounted price on their outgoing shipments). They call UPS and are given a number to contact the local center. They call the local center and get the contact info for the local sales guy. He lives 2 hours away and makes an appointment to visit them the next day. They call FedEx's 1-800 number and get the complete run around. They never talk to someone in inside sales, much less the local sales rep. They call the Ground contractor for help and he gives them the number to the local FedEx Ground station manager. He makes some calls and tells them someone will get in touch with them. A week and a half goes by and they are still waiting for someone from FedEx to contact them. No one ever does. The customer ended up switching over to UPS. This was a high volume account that would have generated a decent amount of revenue if our sales staff would have bothered to check out. The customer told me their shipping budget was $800,000 a year and rising. I haven't seen our sales rep in the station for a couple of years now. The last time one of them walked the belt asking for leads I was the only person to say I had one. Expecting him to write down the information, he instead told me to "Turn in a lead and see what happens" and walked off the belt. Many of these sales reps are absolutely worthless... I refuse to turn in leads and the majority of drivers in my station have the same attitude. [/QUOTE]
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