Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Frustration: when 'customer A' is actually 'customer B'
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1225997" data-attributes="member: 12570"><p>This is a no-win situation. You want to take care of the customer without being taken advantage of. The OP followed the methods by attempting to deliver the package as addressed. The consignee refused to accept delivery, even though the package was addressed to them. The reflex action would be to say screw the consignee and RTS the package. The right thing to do would be to do an ADC in the DIAD and re-deliver the package; however, since they were closed due to the storms, the package should have been brought back to the center so that it could be ADC'd and put out for delivery the following day.</p><p></p><p>I deliver to our local college. The receiver at the library asks me to deliver larger packages addressed to her to the warehouse so their employees can deliver them. I kindly but firmly tell her that the packages are addressed to her, the warehouse will not accept them and they will be sent back to the shipper if she doesn't want them.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1225997, member: 12570"] This is a no-win situation. You want to take care of the customer without being taken advantage of. The OP followed the methods by attempting to deliver the package as addressed. The consignee refused to accept delivery, even though the package was addressed to them. The reflex action would be to say screw the consignee and RTS the package. The right thing to do would be to do an ADC in the DIAD and re-deliver the package; however, since they were closed due to the storms, the package should have been brought back to the center so that it could be ADC'd and put out for delivery the following day. I deliver to our local college. The receiver at the library asks me to deliver larger packages addressed to her to the warehouse so their employees can deliver them. I kindly but firmly tell her that the packages are addressed to her, the warehouse will not accept them and they will be sent back to the shipper if she doesn't want them. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Frustration: when 'customer A' is actually 'customer B'
Top