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<blockquote data-quote="Will Work For PAS" data-source="post: 318294"><p>Most dispatchers understand it, but very few operations managers (operations managers, division managers, business managers, or on road sups) understand it. It really puts the dispatchers in a bind. That's why most of them hate their jobs.</p><p></p><p></p><p></p><p>You nailed the explanation - dead on.</p><p> </p><p></p><p></p><p>The only thing I would add to this scenario is that there's a range of dispatch number that's also used - usually around 0.40 hrs. That means that you would add 0.40 hours to the planned paid day to determine the max stop level. The route would actually be dispatched at a paid day of 10.15 hrs if dispatched at its max. </p><p></p><p></p><p> </p><p>This is where the system breaks down. The centers are held accountable (to put it mildly) to make sure that all routes have at least 8 hours of planned work on them. To pay the above driver less than 9.5 hours the dispatcher would have to reduce the planned hours by an hour taking the planned hours to 7.75. The operations and division managers yell at the center teams for planning this route under 8 hours if they keep the driver under 9.5 and also yell at them if they pay the routes over 9.5. Noone will have an intelligent discussion and develop a workable plan that everyone agrees on. The center team isn't allowed to plan reality therefore the over-dispatching continues. We need for operations managers to understand this and provide some leadership...but I don't see any signs of it happening yet. I've never seen an operations manager or division manager ask to see how a route is planned in DPS.</p></blockquote><p></p>
[QUOTE="Will Work For PAS, post: 318294"] Most dispatchers understand it, but very few operations managers (operations managers, division managers, business managers, or on road sups) understand it. It really puts the dispatchers in a bind. That's why most of them hate their jobs. You nailed the explanation - dead on. The only thing I would add to this scenario is that there's a range of dispatch number that's also used - usually around 0.40 hrs. That means that you would add 0.40 hours to the planned paid day to determine the max stop level. The route would actually be dispatched at a paid day of 10.15 hrs if dispatched at its max. This is where the system breaks down. The centers are held accountable (to put it mildly) to make sure that all routes have at least 8 hours of planned work on them. To pay the above driver less than 9.5 hours the dispatcher would have to reduce the planned hours by an hour taking the planned hours to 7.75. The operations and division managers yell at the center teams for planning this route under 8 hours if they keep the driver under 9.5 and also yell at them if they pay the routes over 9.5. Noone will have an intelligent discussion and develop a workable plan that everyone agrees on. The center team isn't allowed to plan reality therefore the over-dispatching continues. We need for operations managers to understand this and provide some leadership...but I don't see any signs of it happening yet. I've never seen an operations manager or division manager ask to see how a route is planned in DPS. [/QUOTE]
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