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Ground customers dropping like flies
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<blockquote data-quote="The Mayor" data-source="post: 749192" data-attributes="member: 21132"><p>I also agree that the driver in this situation didn't handle the situation appropriately. However, with that being said, he should of stated that Fed Ex policy states according to our PNP and safety manual, " packages in accordance with a weight limit of 75 lbs or greater required a 2 person lift in order to prevent injury." What the driver should of said was that he would try to get a hold of another driver to assist him, or that he could come back later when someone could help him, or that the customer could pick it up at the terminal. Not be rude to the customer. He should of offered alternatives on our part.</p><p> </p><p>But, on the other hand and in his defense, he did do the right thing in order to prevent a possible injury situation. He just went about it the wrong way.</p></blockquote><p></p>
[QUOTE="The Mayor, post: 749192, member: 21132"] I also agree that the driver in this situation didn't handle the situation appropriately. However, with that being said, he should of stated that Fed Ex policy states according to our PNP and safety manual, " packages in accordance with a weight limit of 75 lbs or greater required a 2 person lift in order to prevent injury." What the driver should of said was that he would try to get a hold of another driver to assist him, or that he could come back later when someone could help him, or that the customer could pick it up at the terminal. Not be rude to the customer. He should of offered alternatives on our part. But, on the other hand and in his defense, he did do the right thing in order to prevent a possible injury situation. He just went about it the wrong way. [/QUOTE]
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