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Ground customers dropping like flies
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<blockquote data-quote="FedExer267" data-source="post: 752063" data-attributes="member: 18716"><p>Speaking of pickups I was on the way to a delivery todya and noticed I was being followed by a car. When I got to the delivery this man got out of his car and approached me and asked me why I drove right by his house because he has a pick up scheduled for today. I told him to hang on a second I would double check my pick up list needles to say I had no pick up for him. I asked him if it was Ground or Express and he said what do you mean its FEDEX. So once again I had to explain the diffrence between the two and he got irritated I could tell he wasnt buying what I was saying. I told him the Express driver usually is around here in the afternoon that he could leave his box on the porch and he said he didnt feel comfortable with that ( FedEx is FedEx you all come from the same building you all work for the same company so I want you to go to my house and pick it up or I will call and get you fired) Quote. So I explained to him I am not aloud to touch Express yes they do get left on my step from time to time but I would have no way of scanning it so he would have no way of tracking it til I ran into the Express guy and if I didnt it would sit in the building til they picked it up which would get it there later than he wanted. He still didnt believe me so i drove to his house showed him I couldnt scan it and man was he upset. He will never use FedEx again because we are misleading unlike UPS who does everything with one driver. I apologized to him and told him sorry he said he wasnt mad at me but he would be calling FedEx and ask what kind of Mickey Mouse operation they are running. I had to chuckle.</p></blockquote><p></p>
[QUOTE="FedExer267, post: 752063, member: 18716"] Speaking of pickups I was on the way to a delivery todya and noticed I was being followed by a car. When I got to the delivery this man got out of his car and approached me and asked me why I drove right by his house because he has a pick up scheduled for today. I told him to hang on a second I would double check my pick up list needles to say I had no pick up for him. I asked him if it was Ground or Express and he said what do you mean its FEDEX. So once again I had to explain the diffrence between the two and he got irritated I could tell he wasnt buying what I was saying. I told him the Express driver usually is around here in the afternoon that he could leave his box on the porch and he said he didnt feel comfortable with that ( FedEx is FedEx you all come from the same building you all work for the same company so I want you to go to my house and pick it up or I will call and get you fired) Quote. So I explained to him I am not aloud to touch Express yes they do get left on my step from time to time but I would have no way of scanning it so he would have no way of tracking it til I ran into the Express guy and if I didnt it would sit in the building til they picked it up which would get it there later than he wanted. He still didnt believe me so i drove to his house showed him I couldnt scan it and man was he upset. He will never use FedEx again because we are misleading unlike UPS who does everything with one driver. I apologized to him and told him sorry he said he wasnt mad at me but he would be calling FedEx and ask what kind of Mickey Mouse operation they are running. I had to chuckle. [/QUOTE]
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