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Guide for delivering packages
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<blockquote data-quote="worldwide" data-source="post: 1630008" data-attributes="member: 2193"><p>Here's the problem created when a commercial stop is DR'd.</p><p></p><p>The system assumes that any package DR'd is a residential location since that is the only location that is authorized to be DR'd.</p><p></p><p>The UPS billing system compares how the package was processed by the shipper (commercial or residential) with how it was recorded at delivery (commercial or residential).</p><p></p><p>Once DR is selected upon delivery, the billing system will automatically charge the shipper a residential delivery fee (assuming the package was processed as a commercial shipment). The current residential delivery fee for ground packages is $3.10.</p><p></p><p>You may be doing the receiver a favor by DR'ing the package but it is increasing the cost for the shipper who made a reasonable assumption that the commercial shipment would be treated, and charged, like a commercial shipment. In fact, the shipper may have charged the receiver shipping costs based on a commercial delivery so by DR'ing the package, you have caused a billing adjustment for the shipper which in turns causes them to be upset at UPS. The shipper then calls UPS to ask why the package was DR'd at a commercial location and then an e-mail is generated to the center and the OMS has to investigate. The shipper may or may not get a billing adjustment credit. If it happens enough times, the shipper may simply leave UPS and switch to a competitor.</p><p></p><p>Why not just get a signature at a commercial location per UPS policy? That is what we tell the customer will happen - a signature will be obtained at a commercial location. We don't tell the customer that we will make "side deals" with receivers and DR when it is convenient for them and the driver.</p><p></p><p>From the UPS tariff: "<strong>Residential </strong>refers to an address that is a</p><p>home, including, but not limited to, a business operating out of a home. If an address can be construed as either Residential or Commercial,</p><p>then it will be considered Residential. <strong>Commercial </strong>refers to any address that is not Residential."</p><p></p><p>In the case of a church or rectory/convent/parsonage, if there is an entrance to the public, it's considered a commercial delivery. If the rectory/convent/parsonage is a private residence, it's a residential delivery.</p></blockquote><p></p>
[QUOTE="worldwide, post: 1630008, member: 2193"] Here's the problem created when a commercial stop is DR'd. The system assumes that any package DR'd is a residential location since that is the only location that is authorized to be DR'd. The UPS billing system compares how the package was processed by the shipper (commercial or residential) with how it was recorded at delivery (commercial or residential). Once DR is selected upon delivery, the billing system will automatically charge the shipper a residential delivery fee (assuming the package was processed as a commercial shipment). The current residential delivery fee for ground packages is $3.10. You may be doing the receiver a favor by DR'ing the package but it is increasing the cost for the shipper who made a reasonable assumption that the commercial shipment would be treated, and charged, like a commercial shipment. In fact, the shipper may have charged the receiver shipping costs based on a commercial delivery so by DR'ing the package, you have caused a billing adjustment for the shipper which in turns causes them to be upset at UPS. The shipper then calls UPS to ask why the package was DR'd at a commercial location and then an e-mail is generated to the center and the OMS has to investigate. The shipper may or may not get a billing adjustment credit. If it happens enough times, the shipper may simply leave UPS and switch to a competitor. Why not just get a signature at a commercial location per UPS policy? That is what we tell the customer will happen - a signature will be obtained at a commercial location. We don't tell the customer that we will make "side deals" with receivers and DR when it is convenient for them and the driver. From the UPS tariff: "[B]Residential [/B]refers to an address that is a home, including, but not limited to, a business operating out of a home. If an address can be construed as either Residential or Commercial, then it will be considered Residential. [B]Commercial [/B]refers to any address that is not Residential." In the case of a church or rectory/convent/parsonage, if there is an entrance to the public, it's considered a commercial delivery. If the rectory/convent/parsonage is a private residence, it's a residential delivery. [/QUOTE]
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