Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Hey! Don't I get a receipt?!
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="browniehound" data-source="post: 1255659" data-attributes="member: 4653"><p>This situation is one I really, truly loathe. Simply because there is nothing I can do to change a COD amount and the customer knows this. Yet, they still insist on wasting our time by saying something like "Please hold on a minute (more like 7 minutes) while I make a quick phone call to the vendor. This is a big mistake on their part". Even after you say again "Sir, I can only accept payment for the amount on the package nothing else can be done", they still want to make the phone call and hold you up. </p><p>This really tests my patience. I've been on my same route for about 5 years now and the last thing I want to be is rude to any of my customers. I am blessed to have great ones or at least 95% are great(best route customer wise I've ever pulled and I've pulled over 30). But, how do I get out of there is less than a minute when they insist on making that phone call without looking like a total A-bowl.</p></blockquote><p></p>
[QUOTE="browniehound, post: 1255659, member: 4653"] This situation is one I really, truly loathe. Simply because there is nothing I can do to change a COD amount and the customer knows this. Yet, they still insist on wasting our time by saying something like "Please hold on a minute (more like 7 minutes) while I make a quick phone call to the vendor. This is a big mistake on their part". Even after you say again "Sir, I can only accept payment for the amount on the package nothing else can be done", they still want to make the phone call and hold you up. This really tests my patience. I've been on my same route for about 5 years now and the last thing I want to be is rude to any of my customers. I am blessed to have great ones or at least 95% are great(best route customer wise I've ever pulled and I've pulled over 30). But, how do I get out of there is less than a minute when they insist on making that phone call without looking like a total A-bowl. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Hey! Don't I get a receipt?!
Top