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How About a Forum For Only Customer Questions or Comments
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<blockquote data-quote="dilligaf" data-source="post: 458029" data-attributes="member: 11476"><p>How about using employee id numbers just like ups enterprise?</p><p></p><p> You have an excellent point. How about our CSR's actually knowing how and being able to do their job. I had 2 upset customers today. The first one I told to call the 800# and file a concern and to not talk to the CSR about it because it would go nowhere. The second I was not to involved in because he had already been dealing with corp. and my sup. Both had serious service failures.</p><p></p><p> Aiken, I agree. I think it is a bad idea.</p></blockquote><p></p>
[QUOTE="dilligaf, post: 458029, member: 11476"] How about using employee id numbers just like ups enterprise? You have an excellent point. How about our CSR's actually knowing how and being able to do their job. I had 2 upset customers today. The first one I told to call the 800# and file a concern and to not talk to the CSR about it because it would go nowhere. The second I was not to involved in because he had already been dealing with corp. and my sup. Both had serious service failures. Aiken, I agree. I think it is a bad idea. [/QUOTE]
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