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How do you, break the ice?
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<blockquote data-quote="Cementups" data-source="post: 550361" data-attributes="member: 8590"><p>I do this at residential deliveries too. If I see people that have just moved into a neighborhood I will tell them, "Welcome to the neighborhood, my name is _______. If there is anything i can do for you, don't be afraid to ask." A little bit goes a long way. Even the cover drivers are suprised at how many of the resi stops ask where I am.</p><p> </p><p>As far as you cold drivers, your "toughness" and unwillingness to communicate with people is the reason UPS loses customers. Customer Service is A-1, number 1. No matter what management says the personal relationships you build with the customers are the best ways to get and keep customers.</p></blockquote><p></p>
[QUOTE="Cementups, post: 550361, member: 8590"] I do this at residential deliveries too. If I see people that have just moved into a neighborhood I will tell them, "Welcome to the neighborhood, my name is _______. If there is anything i can do for you, don't be afraid to ask." A little bit goes a long way. Even the cover drivers are suprised at how many of the resi stops ask where I am. As far as you cold drivers, your "toughness" and unwillingness to communicate with people is the reason UPS loses customers. Customer Service is A-1, number 1. No matter what management says the personal relationships you build with the customers are the best ways to get and keep customers. [/QUOTE]
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How do you, break the ice?
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