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How do you, break the ice?
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<blockquote data-quote="sano" data-source="post: 550378" data-attributes="member: 8689"><p>Dead on. Drivers have more to do with the volume than the sales staff does. If we do not offer service and a bit of rapport, than all we have is price and it will be a race to the bottom. However, when you hear of drivers getting invited to weddings and considered a friend, you know that his costumers wont be switching when the next DHL comes along and offers a discount.</p></blockquote><p></p>
[QUOTE="sano, post: 550378, member: 8689"] Dead on. Drivers have more to do with the volume than the sales staff does. If we do not offer service and a bit of rapport, than all we have is price and it will be a race to the bottom. However, when you hear of drivers getting invited to weddings and considered a friend, you know that his costumers wont be switching when the next DHL comes along and offers a discount. [/QUOTE]
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How do you, break the ice?
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