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Brown Cafe UPS Forum
UPS Union Issues
how far inside the door.
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<blockquote data-quote="JimJimmyJames" data-source="post: 490628" data-attributes="member: 11425"><p>I agree, kill 'em with kindness. If you are nice to people who are complete jerks it almost always will eventually disarm them. It might take a long time to break them down but it can be done. Those that you cannot win over just be curt and courteous and get the hell away from them as quick as possible.</p><p> </p><p>I covered a route once where a customer was running an awards business out of her basement in a residential neighborhood. She expected us to deliver the heavy boxes filled with marble bases down her stairs. I protested with my supervisor that this was an unreasonable request on her part but he sided with her and that was that. Since it wasn't my route I let it slide but if it was my permanent route I would have really had a hard time not eventually reporting her (anonymously) to the town for running a business in a residence.</p></blockquote><p></p>
[QUOTE="JimJimmyJames, post: 490628, member: 11425"] I agree, kill 'em with kindness. If you are nice to people who are complete jerks it almost always will eventually disarm them. It might take a long time to break them down but it can be done. Those that you cannot win over just be curt and courteous and get the hell away from them as quick as possible. I covered a route once where a customer was running an awards business out of her basement in a residential neighborhood. She expected us to deliver the heavy boxes filled with marble bases down her stairs. I protested with my supervisor that this was an unreasonable request on her part but he sided with her and that was that. Since it wasn't my route I let it slide but if it was my permanent route I would have really had a hard time not eventually reporting her (anonymously) to the town for running a business in a residence. [/QUOTE]
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how far inside the door.
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