How the New CEO Freed the Flow at UPS - Linked In
Shortly after Carol Tomé took over as CEO of UPS in early 2020, she made a troubling discovery.
After serving on the UPS board for 17 years, she assumed she already knew everything she needed to know about the shipping giant. But just like your neighbor can look fit and healthy right up until the day you hear the ambulance race down your street, Tome couldn’t believe that only (51%) of the company’s 543,000 employees would tell a friend that Big Brown is a good place to work.
“That meant 49% of our people would not recommend us…my hair was, like, on fire!” Tomé told Fortune.
Shortly after Carol Tomé took over as CEO of UPS in early 2020, she made a troubling discovery.
After serving on the UPS board for 17 years, she assumed she already knew everything she needed to know about the shipping giant. But just like your neighbor can look fit and healthy right up until the day you hear the ambulance race down your street, Tome couldn’t believe that only (51%) of the company’s 543,000 employees would tell a friend that Big Brown is a good place to work.
“That meant 49% of our people would not recommend us…my hair was, like, on fire!” Tomé told Fortune.