How UPS stays steady in center of e-commerce shipping storm

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How UPS stays steady in center of e-commerce shipping storm - Retail Dive

United Parcel Service doesn't sound much like a company at the center of a massive storm in the shipping and package delivery market — though that's exactly where it is right now.

UPS recently said it is expecting record deliveries during the holiday season, a blast of optimism that came as it also reported another strong revenue quarter. But for a year or more, the world's largest package delivery company repeatedly has been faced with questions about one of its biggest customers, Amazon, which is amassing its own shipping fleet and delivery assets. Meanwhile, a slew of firms — most prominently Amazon, but also Uber, Lyft, Postmates and many others — are redefining the meaning of express delivery to include same-day-delivery or even quicker on-demand delivery. Also, as cross-border e-commerce booms, the international sellers UPS supports face an array of new complexities involving different languages and currencies, as well as the taxes administered in different countries.
 
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