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I.E. is at it again!
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<blockquote data-quote="soberups" data-source="post: 856130" data-attributes="member: 14668"><p>Self inflicted service failures are probably the most frustrating aspect of the job. Its even worse when your management team lacks the integrity to take responsibility for the incompetence of their dispatch and simply blames the driver for the failures.</p><p></p><p>One day last week I brought 19 missed stops back at 8:20 at night. I had warned my management team <em>repeatedly</em> throughout the day that the dispatch was hopeless, but they made a business decision to refuse to get me any help. The following day....I got a warning letter for "failing to follow proper methods." When I asked which specific methods I failed to follow, they didnt know. The warning letter itself is useless for any sort of disciplinary action, but since my management team lacks the authority to actually <em>solve</em> any of the underlying problems they simply spew out meaningless warning letters by the bushel in order to create the illusion that they are doing something.</p></blockquote><p></p>
[QUOTE="soberups, post: 856130, member: 14668"] Self inflicted service failures are probably the most frustrating aspect of the job. Its even worse when your management team lacks the integrity to take responsibility for the incompetence of their dispatch and simply blames the driver for the failures. One day last week I brought 19 missed stops back at 8:20 at night. I had warned my management team [I]repeatedly[/I] throughout the day that the dispatch was hopeless, but they made a business decision to refuse to get me any help. The following day....I got a warning letter for "failing to follow proper methods." When I asked which specific methods I failed to follow, they didnt know. The warning letter itself is useless for any sort of disciplinary action, but since my management team lacks the authority to actually [I]solve[/I] any of the underlying problems they simply spew out meaningless warning letters by the bushel in order to create the illusion that they are doing something. [/QUOTE]
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