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I find access points to be somewhat rude to the customers
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 2135900" data-attributes="member: 12570"><p>I don't think anyone disagrees with the concept behind the program. As we all know, UPS makes money on the first attempt, breaks even on the second and loses money on the third. We reduce our send agains while the customer can go to the Access Point and pick up the package at their convenience. However, the main problem for most of us is that UPS is <strong>not</strong> giving the customer the option of whether they want to have us reattempt at their home or redirect to an AP.</p><p></p><p>Thankfully I live in an area where I won't have to deal with Access Points any time soon.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 2135900, member: 12570"] I don't think anyone disagrees with the concept behind the program. As we all know, UPS makes money on the first attempt, breaks even on the second and loses money on the third. We reduce our send agains while the customer can go to the Access Point and pick up the package at their convenience. However, the main problem for most of us is that UPS is [B]not[/B] giving the customer the option of whether they want to have us reattempt at their home or redirect to an AP. Thankfully I live in an area where I won't have to deal with Access Points any time soon. [/QUOTE]
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I find access points to be somewhat rude to the customers
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