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I need some help
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<blockquote data-quote="dannyboy" data-source="post: 826342" data-attributes="member: 484"><p>Janet</p><p> </p><p>I too want to apologize for your experience in this matter. UPS does do a great job with the majority of the packages shipped every day. But it seems that its always the really important ones that have a hiccup or problem.</p><p> </p><p>Unless the box has been scanned, the box technically never made it into our system. UPS is anal about scanning packages during the majority of the movement within the system. But errors and omissions do occur. The driver was the first failure. He either did not scan it, or count the number he picked up. And since they did not have any other problems with the other packages shipped out that day, that makes the problem one of a local matter.</p><p> </p><p>The options are </p><p> </p><p>1. the quilt never left with UPS. It is either boxed and waiting, or somewhere else at the mag office.</p><p>2. The driver could have stolen it. Not likely unless driver has a thing about quilts, as we haul much more lucrative cargo every day.</p><p>3. There is a good possibility that they used a previously used box, and forgot to remove the label. That would have the package sent off to a different address than yours, with a different tracking number. While I have seen things like this happen, they could very quickly figure out which one is the correct label.</p><p>4. This also is very possible. They shipped out several packages. One of them was your quilt. But what happens if the clerk put the wrong label on your package? I have seen this happen too. But that leaves the question of what happened to your label.</p><p>5. As has been mentioned, the label could have come off. But again, if that happened, the center would have documented the package, the contents, held it for a day or two before sending it to over-goods. That information is lacking in your case.</p><p> </p><p>Those are basically the only way that this could happen. The package should have never left the original center of pickup without a scan. So there should be no way its lost somewhere. So unless we failed multiple times to scan the package, which is unlikely, my guess the problem lies with the shipper. Not excusing UPS here, but the physical trail starts and ends at the shipper.</p><p> </p><p>Finding it will be hard, but not impossible. A few years back, a shipper posted here about a piece of testing equipment used on the space shuttle. UPS found it after about 8 days. Circulating photos of the box and equipment assisted greatly in the recovery of the package, as the label had come off, and there was no other ID in the package. So dont give up hope.</p><p> </p><p>I would check with the shipper again, and might perhaps also play some hard ball if they are not willing to help.</p><p> </p><p>Wishing you the best</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 826342, member: 484"] Janet I too want to apologize for your experience in this matter. UPS does do a great job with the majority of the packages shipped every day. But it seems that its always the really important ones that have a hiccup or problem. Unless the box has been scanned, the box technically never made it into our system. UPS is anal about scanning packages during the majority of the movement within the system. But errors and omissions do occur. The driver was the first failure. He either did not scan it, or count the number he picked up. And since they did not have any other problems with the other packages shipped out that day, that makes the problem one of a local matter. The options are 1. the quilt never left with UPS. It is either boxed and waiting, or somewhere else at the mag office. 2. The driver could have stolen it. Not likely unless driver has a thing about quilts, as we haul much more lucrative cargo every day. 3. There is a good possibility that they used a previously used box, and forgot to remove the label. That would have the package sent off to a different address than yours, with a different tracking number. While I have seen things like this happen, they could very quickly figure out which one is the correct label. 4. This also is very possible. They shipped out several packages. One of them was your quilt. But what happens if the clerk put the wrong label on your package? I have seen this happen too. But that leaves the question of what happened to your label. 5. As has been mentioned, the label could have come off. But again, if that happened, the center would have documented the package, the contents, held it for a day or two before sending it to over-goods. That information is lacking in your case. Those are basically the only way that this could happen. The package should have never left the original center of pickup without a scan. So there should be no way its lost somewhere. So unless we failed multiple times to scan the package, which is unlikely, my guess the problem lies with the shipper. Not excusing UPS here, but the physical trail starts and ends at the shipper. Finding it will be hard, but not impossible. A few years back, a shipper posted here about a piece of testing equipment used on the space shuttle. UPS found it after about 8 days. Circulating photos of the box and equipment assisted greatly in the recovery of the package, as the label had come off, and there was no other ID in the package. So dont give up hope. I would check with the shipper again, and might perhaps also play some hard ball if they are not willing to help. Wishing you the best d [/QUOTE]
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