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Instructed to call customer? What?
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<blockquote data-quote="Richard Harrow" data-source="post: 2110324" data-attributes="member: 29614"><p>Never use your phone to conduct company business.</p><p></p><p>I made the mistake a few years ago of calling a customer to let them know I was out front of their building w/ delivery because their bell only rang on the first floor (which is only staffed on Tuesdays and Fridays - the upsairs staff works 5 days a week but they apparently cannot hear the bell up there) and they got used to it. Long story short I called them one day, they didn't answer, I sheeted it and moved on. They called in a complaint saying I didn't ring their bell.</p><p></p><p>Fair enough. I learned my lesson. I ring their bell everytime I have a delivery now, I do not call. I haven't successfully delivered a package to them on a Monday, Wednesday, or Thursday since and quite frankly I don't care.</p></blockquote><p></p>
[QUOTE="Richard Harrow, post: 2110324, member: 29614"] Never use your phone to conduct company business. I made the mistake a few years ago of calling a customer to let them know I was out front of their building w/ delivery because their bell only rang on the first floor (which is only staffed on Tuesdays and Fridays - the upsairs staff works 5 days a week but they apparently cannot hear the bell up there) and they got used to it. Long story short I called them one day, they didn't answer, I sheeted it and moved on. They called in a complaint saying I didn't ring their bell. Fair enough. I learned my lesson. I ring their bell everytime I have a delivery now, I do not call. I haven't successfully delivered a package to them on a Monday, Wednesday, or Thursday since and quite frankly I don't care. [/QUOTE]
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Instructed to call customer? What?
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