Instructed to call customer? What?

Discussion in 'UPS Discussions' started by BUCN85, Mar 15, 2016.

  1. BUCN85

    BUCN85 Active Member

    This is new to me. Today I was " instructed" to call a customer that wanted to meet me for their pkg. I told oms I'm way to burried to stop and call and deal with it but they could call the customer and let them know where I'll be and they can meet me. Apparently this wasn't good enough.
     
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  2. PT Car Washer

    PT Car Washer Well-Known Member

    So what is the problem? Not a normal situation, but not unheard of if the customer really needs his package.
     
  3. scratch

    scratch Least Best Moderator Staff Member

    Your phone battery could have unexpectedly drained before you got to a safe place to call.
     
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  4. 728ups

    728ups offending people on the internet since 1995

    no way
     
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  5. ManInBrown

    ManInBrown Well-Known Member

    Not your job to call. Office should have gotten a location from you and dealt with the customer themselves. I have never, and will never use my cell phone to communicate with any customer. I have a business on my route that is under a remodel. The foyer has been torn out and thus the front door is now locked. The foyer used to have a bell to alert the office someone was there. There is a note on the door instructing visitors to call this # to let them know you are there. I refused. I bang on the door, if you don't answer it's CL1. The next day they're all :censored2: saying why didn't you call. Because I'm not provided a cell phone that's paid by UPS. That's why. So you don't have a cell phone they say? Oh I do, but it's not going to be used to contact you.
     
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  6. Not a chance.
    F* em
     
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  7. BrownTexas

    BrownTexas Well-Known Member

    Yeah I would have told them I don't have any battery left.
     
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  8. I would have told them to kiss my ass.
    Talk to you In the office tomorrow.
    Click
     
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  9. Shifting Contents

    Shifting Contents Most Help Needed

    I always reply "sorry, I forgot my ups issued cell phone at home."

    We are not req to use our personal cell phones for ups use

    The only person who hasn't gotten themselves blocked on my cell is the center manager

    Even all 5 lines at the building are blocked.

    I told a condo manager (who wanted me to call him of a resident wasn't home) that I didn't have a cell phone and the damn thing rang in my pocket!

    I just smiled, shrugged my shoulders and walked away
     
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  10. BUCN85

    BUCN85 Active Member

    The problem was I was too busy. That's why I provided a location of where I would be if they wanted to meet. Apparently OMS didn't want to deal with it.
     
  11. Too bad.
     
  12. Box Ox

    Box Ox Camacho for President!

    Haha. OMS will ask drivers to do whatever it takes to get the customer to stop calling the office.
     
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  13. PT Car Washer

    PT Car Washer Well-Known Member

    I would have done the same thing. Meet me at my convenience because I have a job to do. I certainly would do whatever reasonable to help out the customer.
     
  14. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Not with my personal phone.



    End of conversation
     
  15. govols019

    govols019 You smell that?

    I don't give my number to any customers on my route...It's not worth the headache.
     
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  16. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    I learned that lesson.


    A scentcy lady. Every day it was over 70 degrees she started Calling at 8 am to get her stuff so it didn't melt.


    Fml
     
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  17. rorojo

    rorojo Member

    I won't call a consignee and I dont have time to meet them. If they aren't in when I get there they can pick it up at the Hub when I return. When I first started driving I would and it was a huge headache.
     
  18. scratch

    scratch Least Best Moderator Staff Member

    Some people I will give my number to on my terms. This guy will meet me at my first stop if he needs something bad enough:ImageUploadedByBrownCafe1458099489.139709.jpg
     
  19. dookie stain

    dookie stain Well-Known Member

    Does your center pay your phone bill?
     
  20. Fragile

    Fragile Active Member

    Two things.

    1. Customers need not know our location, ever. This is a major safety issue. You might get robbed, stuck up, etc. We haul valuable merchandise and people know it. Imagine having a customer meet you on the day of a iPhone release, for example.

    2. It's the OMS's job to call customers, not ours.
     
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