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Integrity issues?
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<blockquote data-quote="pretzel_man" data-source="post: 789987" data-attributes="member: 927"><p>Tie is absolutely right....</p><p> </p><p>SEAS measures the service of every single package. The service measurement is based on a "no excuses" or "end to end" measurement. This means that if the customer didn't get a package due to "Not in", "No such address", etc. the reports still show a service failure.</p><p> </p><p>There are very few codes that will hide the failure. Emergency Condition is one of them. The use of it is very closely monitored.</p><p> </p><p>Rather than all the posts here speculating as to why it was used and accusing most UPS management of being liars, wouldn't it make more sense to ask the supervisor or manager why they used it?</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 789987, member: 927"] Tie is absolutely right.... SEAS measures the service of every single package. The service measurement is based on a "no excuses" or "end to end" measurement. This means that if the customer didn't get a package due to "Not in", "No such address", etc. the reports still show a service failure. There are very few codes that will hide the failure. Emergency Condition is one of them. The use of it is very closely monitored. Rather than all the posts here speculating as to why it was used and accusing most UPS management of being liars, wouldn't it make more sense to ask the supervisor or manager why they used it? [/QUOTE]
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