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Is Ground really getting E2 and XS?
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<blockquote data-quote="MrFedEx" data-source="post: 1094404" data-attributes="member: 12508"><p>I will also provide you the bare minimum acceptable level of service. A few years ago, I would have never dreamed of saying this, but things have changed significantly, and not in a good way for employees.</p><p></p><p>If your package is going to a residence, I will wait at the door for 30 seconds, and if nobody answers, I won't try to indirect it. If it can be released, I just leave it at the door and have no interaction with the customer at all. If it's an ISR/ASR/DSR, they will need to pick it up at the station if they want it the correct day, because I'm not going back.</p><p></p><p>At a business, I won't go to any extra effort if the package has the wrong suite number, floor number, or if they won't take it at the first place I try. "No, that needs to go to Shipping/Receiving" or the converse "They need that at the front office". I just leave and code the package as refused. If I have to go back later for a pickup, maybe I'll deliver it...maybe not.</p><p></p><p>On pickups, I no longer assist customers. If they have a problem with an International Airwaybill or DG, I just code it as "not ready" and leave, telling them to call the 800 number and to ask for assistance. Even if it's an easily correctible problem, I simply do not care any more. I won't wait at a dropbox, and I don't help anyone out. I've been around long enough to know how to stretch my day if I have a light pickup schedule, which is rare.</p><p></p><p>If my truck is double-parked or otherwise illegally parked, I tell the cop or meter maid to tow it if they threaten to do so. I'm expected to park illegally, so they can figure out how to retrieve their truck if it gets towed away. If there is a problem with the vehicle, I park it, because even if it's just running poorly that day, any accident or damage to the vehicle will be blamed on me, so I call my manager and ask for another vehicle. If my PowerPad locks up, I don't hustle back to the station. I sit and ask that a replacement be brought out to me. If I do have to return to the station, I take my time, my full break, and let them deal with the pickups or deliveries I can't get to.</p><p></p><p>I could care less.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1094404, member: 12508"] I will also provide you the bare minimum acceptable level of service. A few years ago, I would have never dreamed of saying this, but things have changed significantly, and not in a good way for employees. If your package is going to a residence, I will wait at the door for 30 seconds, and if nobody answers, I won't try to indirect it. If it can be released, I just leave it at the door and have no interaction with the customer at all. If it's an ISR/ASR/DSR, they will need to pick it up at the station if they want it the correct day, because I'm not going back. At a business, I won't go to any extra effort if the package has the wrong suite number, floor number, or if they won't take it at the first place I try. "No, that needs to go to Shipping/Receiving" or the converse "They need that at the front office". I just leave and code the package as refused. If I have to go back later for a pickup, maybe I'll deliver it...maybe not. On pickups, I no longer assist customers. If they have a problem with an International Airwaybill or DG, I just code it as "not ready" and leave, telling them to call the 800 number and to ask for assistance. Even if it's an easily correctible problem, I simply do not care any more. I won't wait at a dropbox, and I don't help anyone out. I've been around long enough to know how to stretch my day if I have a light pickup schedule, which is rare. If my truck is double-parked or otherwise illegally parked, I tell the cop or meter maid to tow it if they threaten to do so. I'm expected to park illegally, so they can figure out how to retrieve their truck if it gets towed away. If there is a problem with the vehicle, I park it, because even if it's just running poorly that day, any accident or damage to the vehicle will be blamed on me, so I call my manager and ask for another vehicle. If my PowerPad locks up, I don't hustle back to the station. I sit and ask that a replacement be brought out to me. If I do have to return to the station, I take my time, my full break, and let them deal with the pickups or deliveries I can't get to. I could care less. [/QUOTE]
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