Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Is it right for the center to give out your name to a customer?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="dannyboy" data-source="post: 457542" data-attributes="member: 484"><p>I think you handled it correctly, unless the center team instructed you otherwise. In that case, you work as instructed, but document the conversation with the center.</p><p> </p><p>I always called on the cell so I would have a hard copy of the bill to show what transpired. You want me to do what? OK, slow down so I can write all this down. Complete with name and time.</p><p> </p><p>CYA.</p><p> </p><p>I would also have a meeting with your management team over the OMS giving out personal information. I dont believe she has a right to do so, nor give out information so the customer can stalk you. Have had that happen more than once.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 457542, member: 484"] I think you handled it correctly, unless the center team instructed you otherwise. In that case, you work as instructed, but document the conversation with the center. I always called on the cell so I would have a hard copy of the bill to show what transpired. You want me to do what? OK, slow down so I can write all this down. Complete with name and time. CYA. I would also have a meeting with your management team over the OMS giving out personal information. I dont believe she has a right to do so, nor give out information so the customer can stalk you. Have had that happen more than once. d [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Is it right for the center to give out your name to a customer?
Top